Zürcher Stalder AG





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Sales Conditions

 

Smallest quantity to order

For yarns: 1 hank or spool. There are no surcharges for small quantities.

 

Weight/length

The spools and hanks have a target weight of e.g. 100 or 250 g. According to the humidity, the weight of textiles can change. Deviations in weight and also length are possible from +/- 5 % and should be accepted by the customer.

 

Colours

The colour of textiles is very difficult to see on monitors or on paper. The difference in tone cannot be a cause of complaint. In addition there are always differences of colours from one dye-lot to the other. This is the reason why we write the number of the lot on each spool and hank. To mix the dye-lots in one work is at the customers own risk.

 

Deliveries in Switzerland

The deliveries are made by DPD. The fright is Fr. 9.- per parcel. The customer should normally get the parcel the day after it has been sent (except for regions quite far away, as Tessin, Engadin, Valle Calanca, Val Müstair, etc.)

If the delivery has to be guaranteed untill a certain time, there are some surcharges as followes:

Delivery guaranteed before 9.00 o'clock: Surcharge Fr. 12.00

Delivery guaranteed before 12.00 o'cklock: Surcharge Fr. 9.00

Delivery guaranteed before 18.00 o'clock: Surcharge Fr. 5.00

Deliveries within Switzerland are free from an order value of CHF 500.00.

 

Deliveries abroad

Deliveries to countries of the EU are made by Swiss Post GLS, declared, taxes paid and delivered home. The fright is charged according to list below. In non-EU countries deliveries are made by post and the fright is charged according to the post effective prices. (www.post.ch)

 

 


Weight

zone 1

zone 2

zone 3

zone 4

zone 5

 

DE

BE, NL, LU,

DK, AT, GB

FR, IT, IE

SE, FI, ES,NO,

PT, CZ, SI, MT

GR, HU, SK, EE, LT, LV, PL

Up to

EUR

EUR

EUR

EUR

EUR

1 kg

9.20

11.10

13.40

16.90

31.80

2 kg

12.00

13.40

15.90

22.00

34.20

3 kg

16.50

18.30

20.80

26.90

39.10

5 kg

21.40

23.20

25.60

31.80

44.00

10 kg

25.60

26.90

29.30

36.70

48.90

20 kg

28.10

30.00

33.00

39.10

51.30

50 kg

30.50

32.30

36.70

42.70

54.90


 

 

Payment

Within 30 days from the date of invoice. Within Switzerland we beg you to use the payment order, which is joined to the invoice. Please pay by remitting the money from your account and not cash at the post office. In the last case we have expenses, which we have to charge to you. Payments from other countries can be made on our banks. Payment by check we have to charge you the bank fees.

 

Reclamation

Is to be placed within 8 days after reception of the goods.

 

Changes

Are possible only after having contacted us. Returns of goods which are not checked with us, we charge a fee of 10 % of the value of the goods, but at least CHF 10.00.

 

Deliveries at choice

Are possible for books for 3 days. Returned books must be in a top look. Freight costs are charged to the customer.

 

Deliveries of missing articles

Are free of freight within Switzerland to the same conditions as the main delivery. For deliveries abroad, we generally inform the customer and he decides if he wants to split the delivery or to wait for the complete delivery.

 

 

Lyssach, november 2013



Terms and Conditions